FAQ

Follow the steps on our Book A Pick Up page – it takes less than a minute!

Anyone who lives in the Lower Mainland and Edmonton area can donate used clothing and other acceptable items to Big Brothers.  To see when pick ups are available in your neighbourhood, please visit our Book a Pick Up page – all you need is your postal code.

We facilitate free home pick ups to residents of the Lower Mainland. Book a pick up, label your bags and leave your items outside on the day you booked, and we’ll grab your stuff – it’s as simple as that. You can also host a donation bin in your residential, commercial, or office building or host a clothing drive for Big Brothers.

We accept a range of clothes and miscellaneous items, please refer to our "what we pick up" blog to see what we are currently accepting as this does change from time-to-time.

Refer to our list of unacceptable items in our "what we pick up" blog to see what we are not accepting for donations.

If you currently have furniture or other items that we are unable to accept, to be removed from your home, please contact one of our partners, 505 Junk or Fresh Start Recycling and Disposal Ltd.. Quote BIGBROTHERS when you book to receive any promotions on your pickup. Alternatively, furniture can be donated to Habitat for Humanity’s ReStore locations.

All donations received are re-sold in exchange for funds that support our ability to facilitate our programs.

We have a long-standing partnership with Value Village, as they are able to support us with a fair amount per pound of clothing and textiles. In fact, there are no other companies that could facilitate this sort of funding for us in the volume that we require. The funding we receive from selling donations to Value Village makes up more than 50% of the funding we need annually to continue to run our mentorship programs in the community – programs that serve over 900 children and youth across Greater Vancouver each year

Our vision is to empower all children and youth to reach their full potential through mentorship, and one of the only barriers to helping these children is the lack of funding and volunteers needed to support them. The funds we receive through working with Value Village enable us to recruit, screen, and train volunteers in additional to allowing us to develop and evolve our programs to meet the changing needs of the communities we serve.

Value Village is a for-profit privately held international second-hand store chain that operates as part of the Savers, Inc. family. Value Village purchases and resells items donated by its non-profit partners, like Big Brothers – turning otherwise unused items into sustainable revenue that supports their programs and services.

The are multiple Value Village locations throughout Greater Vancouver. Each location has their own hours, but typically 9:00 am - 9:00 pm or 10:00 pm is their working hours. Please check your preferred store hours before commuting.

Children and youth are emotionally, physically, and socially supported through our mentorship programs. Each time you make a donation to Big Brothers, you’re helping to fund these important mentoring programs for children and young people in our community. With a positive role model, a child can gain a sense of belonging, a reassurance of their strengths, and more importantly – a child can be inspired to reach their full potential. Of course, for us to reach our goal of making sure every child who needs a mentor has one – it takes time, effort, and support of the community.

Clothing Donation Centre

221-15 Braid Street, New Westminster

Call/text: 604.526.2447

Toll Free: 1.866.521.4393

pickup@renewcrew.com

Clothing Warehouse/Donation Drop Off Center Hours of Operation:

Monday to Friday 8am-6pm

Closed on weekends & stat holidays

Office/Call Center Hours of Operation:

Monday to Friday 9:30am-8pm

Closed on weekends & stat holidays